FAQs

Q) Is there a minimum order quantity for a coffee capsule purchase online?

A)  Yes, coffee is only sold in quantities of 100 capsules.  1 box = 10 bags containing 10 capsules in each a minimum order of 3 boxes is required for online purchases.

Q) Is there a minimum order quantity for coffee capsules when you take the FREE Espresso machine offer?

A) Yes, a minimum purchase of 700 capsules is required.  7 boxes = 700 capsules

Q) Are there any other charges aside from the coffee?

A) Freight is free of charge on orders over $525.00. Reorders of espresso capsules have free delivery for orders of more than 3 boxes.

Q) Is there a contract?

A) There is no ongoing contract to purchase further orders of our coffee capsules. Once you commit to the 700 capsules and receive a free espresso machine, on our easy pay off option,  then you are obligated to complete the payment plan. 

Q) What are the advantages of the EasyCino! Espresso machine and pods?

A) The coffee in the pods are pre-ground and vacuum sealed so every cup is perfect and fresh. You will be able to enjoy an easy to use machine and great coffee all from the comfort of your own home.

Q) How do we order ?

A) Buy now through our online store, or call 1800 056 399

Q) Is the internet site safe to order from?

A) Our site uses Secure Pay Gate facility and all credit card details are encrypted so it is safe and easy to use. Our staff cannot see your credit card details

Q) Can I try before I buy?

A) No, we require at least 1 payment prior to shipping our goods, under our agreed payment plan.  However, we do provide very fair return options

Q) Which credit cards do you accept?

A) We accept Visa, Mastercard and Amex, however we charge a surcharge of 4.1% for Amex. Visa and Mastercard are free of surcharge.

Q) What varieties of coffee pods / coffee capsules can we purchase?

A) We have 7 varieties of coffee pods /coffee capsules. These include Easy Cino Intenso, Classico, Crema Aroma, Vanilla, Caramello, and 100% ethically grown and processed, Organica.

Q) Can we order a mixed box?

A) Yes.  You select what boxes (containing 100 capsules) you wish to purchase.  This is the minimum purchase for the coffee capsules.

Q) Do you have decaffeinated pods?

A) We have one variety.

Q) How quickly will we receive our order after payment?

A) All orders which are placed and paid for prior to 2.30pm Monday - Friday (Brisbane time) will be dispatched from QLD Gold Coast, the following business day.  We use Australia Post, therefore see here for estimated delivery times.  Australia Post will send a dispatch notification to enable you to track your item.

Q) Does the coffee machine make a mess?

A) The pod system is very clean and thus requires minimal regular cleaning.

Q) Do you have any other espresso coffee machines?

A) Not yet, but watch this space.

Q) Do you offer a guarantee?

A) Yes.   We offer a money back guarantee for unopened coffee bags or coffee machines returned within 30 days of receipt. Call 1800 056 399 to arrange return of your product and we will refund you the price of the goods, (excluding cartage) provided the goods are returned in the same condition as they were sent. Please note admin and restocking fee may apply.  If your purchase was inclusive of the FREE Espresso machine, this too must be returned.

Q) Does the Espresso machine have a warranty?

A) Yes, the Espresso machine comes with a 12 month manufacturers warranty.